Buying tickets
Do I need to install an app to buy a ticket?
No. Event Manager works directly from your browser, on computer, tablet or smartphone. No installation is required.
How do I buy a ticket?
Search for the event, open its page, choose the category and desired quantity, then confirm. You will be redirected to Mobile Money payment.
Can I buy multiple tickets at once?
Yes. Each category has a purchase limit per customer set by the organizer.
What happens if I exceed the purchase limit?
The order will be automatically refused. You can make several separate purchases within the allowed limit.
Mobile Money payment
What payment methods are accepted?
We currently accept Lumicash and EcoCash. Other operators will be added gradually.
How does payment work?
You initiate the order, a validation request is sent to your phone. You validate with your Mobile Money secret code, the operator confirms, then our server verifies.
Do I have to share my secret code with Event Manager?
NEVER. Event Manager never asks for and never stores any Mobile Money secret code.
My payment is stuck, what should I do?
Wait and check the status from the payment page. If the problem persists after 15 minutes, contact our support.
Can I get a refund?
Refunds depend on the organizer's policy. Check the conditions displayed on the event page.
Tickets & QR Code
How do I receive my ticket?
As soon as payment is confirmed, your ticket is available in "My tickets". It is also sent by email, SMS or WhatsApp.
What does the QR Code contain?
The QR Code contains a unique secure identifier. It does not contain any banking information.
Can I print my ticket?
Yes. From "My tickets", you can download a printable PDF.
What happens if I lose my ticket?
Your tickets are attached to your account. Simply log in to find them.
Organizers
How do I become an organizer?
Create an account then request organizer status. After verification, you can publish your events.
What commission is charged?
The default commission is 5% per ticket sold. It is configurable per event.
When do I get paid?
Net revenues are credited to your balance after each confirmed sale.
Can I suspend ticket sales?
Yes. You can deactivate a category or suspend sales. Already issued tickets remain valid.
Security & privacy
Is my data protected?
Yes. Encrypted communications (HTTPS), hashed passwords, sensitive data never in clear.
What do you do in case of fraud attempt?
Suspicious transactions are automatically blocked and logged.
Can a ticket be used twice?
No. Entry control is atomic: as soon as a ticket is scanned, it switches to "used" status.
Can't find your answer?
Our support team is available 7 days a week to help you.